Original review: Dec. 1, 2020. Later that night we had problems in the same are. If anyone is interested in seeing the photos please email me at **. Unsubscribe easily. During this process to get to the root of our pump problem, not only did Brett, Louis, and the rest of the team solve our multi-faceted plumbing problem, but they noticed a sink leak and repaired that perfectly. If you have a chance to get Todd to help you he is friendly and communicates well.”, “Gordon came out here late yesterday afternoon and fixed our plumbing problem in no time flat! Copyright © 2020 Consumers Unified LLC. About. Like others before him, he was very friendly, knowledgeable, and wanting to make sure that the job got done right, with the lowest cost to me. Is Lavish Toilet Paper Harming Your Plumbing? He worked tirelessly to get the job done. My technician Greg was able to do just that. After 4 calls and no return call, I'm writing this review. John Booth's standard is excellence -- every step of the way, he presented the options available, the cost, the timeline for the work -- the entire picture -- allowing me to make a remarkably informed decision. They worked with me in every way possible to find a solution and solve the problem in a way that worked best for me and family. ATT had just come through and buried cable. 15 minutes later the toilet overflowed once more. I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. We are members of the Advantage plan and plan to stay with them ! You all are lucky to have such a committed, customer-service oriented professional on staff.”, “Daniel was very professional. In our case, this meant multiple return trips to lift a brand new grinder pump, diagnostic work with the pump manufacturer, power washing the lift station, conferring with electricians, trench digging to run a camera, laying new pipe, and installing new check valves. Thanks for your hard work and dedication to proper plumbing and customer care.”, “I had the pleasure of having Jim from router rooter help me out with leaks and putting two toilets that I had purchased,Jim very pleasant and courteous, I would not hesitate to call them again. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I would not recommend this company to my worst enemy. He suggested a ball valve replacement for the old style stop valve. I will definitely be using them again in the future.”, “great job guys ... the toilet actually works again. Average customer rating: 9.5 10 (1764 reviews) Sort by. I will definitely use Mr. Rooter again for any plumbing problems.”, “John Myers was my Plummer and I must say not only did he complete the job in record time but, he was informative and professional . A+”, “I had a water back up in my house around 10.00 PM. Technician Keith H. was uniformed, professional, efficient and basically knocked my socks off! The tech was super nice and very helpful. I would recommend you to anyone.”, “Today I had another pleasant appointment with a great technician from Mr. Rooter (Chuck). I highly recommend them and I will use them again as needed due to my very positive experience from start to finish. Not only did they respond quickly to my emergency situation, but got the job done in a timely manner. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. I would highly recommend Travis as your employee of the month. We couldnât be more appreciative of his 329 reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. He did get it unstopped and it flushed twice. He was courteous, efficient, clean and very helpful/ All of your technician are excellent and he is just another example of why I come back over and over again to your company when I need work done.”, “The service I received was great. 0/10 Thanks so much! I never had to deal with this type of event before. They were going leave me and my family without a kitchen sink until Monday. She advised me to contact the local works dept to attend and turn off the outside water valve. He suggested that we fix the problem permanently so that I will not have this problem again. I needed to remove my old septic system and connect to the city sewer. He is an unbelievably hard worker.”, “I just would like to say how great a job Mike (the technician) did. Would ask for him again.”, “Completely satisfied with work. I made an appointment because of slow drainage in my house. Would highly recommend them and will use them again in the very near future to descale my tankless hot water heater.”, “They were here when they said they would be. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was. I found Mr. Rooter on google and I'm so glad I called. * * * A Real Professional * * * - He's going places, cause he real cares about doing the job right. Once again I have had quite an experience with this company both times. Private User Private User reviews Scarborough, ON Joined 2020/12/15. I wish every service experience was as easy and gave me this level of customer satisfaction as this one did.”, “Allen was very professional and courteous. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He resolved it quickly, professionally and without disruption to my business. To their credit they arrived shortly thereafter. We will always ask for Ramon Torres if we need some help in the future. They let me know that there are people out there that can still be trusted. Ken did a nice job in installing our new fixtures, including advising me in advance of the installation cost and any potential issues with replacing the old fixtures. 301 reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. He completed the work on time, kept the area clean, provided recommendations (one of which would have saved me more money) - he was fantastic and by far the best service professional we encountered in this state. I would have him back again if I needed plumbing services.”, “The service tech Gordon was friendly and professional! Find someone else to help. You'll never find a better team to work with!”, “Allen Martin of Mr. Rotter is beyond outstanding! My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. He kept me informed throughout the process and we very easy to work with. He got the job done in no time. And the thing that really sold me as to who to call next time, was his handshake. He was concerned about checking that everything worked correctly. The experience and service I received from Shawn and Mr. Rooter will leave me a customer for life. I believe because of the neighborhood I live in they think that overcharging is alright. Weâll start sending you the news you need delivered straight to you. I paid premium price 15,000 to get lies and total disrespect for my house. I was very satisfied, impressed and quite please THANK YOU!! We would absolutely use Mr. Rooter and Diego again! Mr. Rooter gave me a very good price on this additional installation, when really it was a whole new install for them. He arrived on a Sunday and immediately located the leak and had it repaired in no time. We value your privacy. Mr. Rooter is a family of plumbing companies that provides 24/7 service and upfront pricing. Mr. Rooter Sewer & Drain Service; Read More. I was a very distraught about my house flooding with water and I didn't know where it was coming from. I finally decided to go with Jeff and scheduled for a Saturday. Thank you for the great work and professional manor in which it was done.”, “I had a pretty big emergency in my kitchen, and Matthew was the consummate professional. He refused to discuss it. We enjoyed visiting with him, after he was done. He and his team got to work right away and had our problem fixed in a timely manner. Thank you for your help!”, “I am so glad I called Mr. Rooter. I can't say enough about Allen of Mr. Rooter. If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We are assuming the company will try to bill us for this botched experience. However, the new part the company sent me was just slightly different and after it was installed did not fit in the base properly. He showed me where the problem was and explained why it happened. Larry was my plumber, and let me say that he was great!”, “The technician showed up early and was extremely courteous and professional. Our website collected and compiled various consumer reviews about Mr Rooter and Roto Rooter as well as customer ratings and recommendations for these brands. When you call and get their recording, it lists all of the things you can expect. After rescuing me, the technician explained the extended service plan, which I purchased; as well as offering to have the main office contact me about a new purchase and installation quote for both toilets in my condo. They could have just came out and fixed the problem. DO NOT CALL THEM. Awesome first experience with Mr. Rooter and Gordon. Like I said, great customer service.”, “Very happy with the fast service. The technician never even told us his name. Add to that it all being executed with lightning speed, meaning I was more than pleased to have chosen The price was reasonable and fair and the work is well done. Very courteous and helpful.”, “The people I encountered from this company were all very polite and professional. I wouldn't hesitate at all in recommending your services to anyone, anytime!”, “Prompt, efficient and courteous service. They repaired our broken water line outside. He went beyond good service.”, “Our technician quickly diagnosed the problem, explained the remedy, and began his work. Thank you Daryl and your crew. Just like in the commercials, they are respectful of your home, wearing slippers over shoes, putting down a door mat, cleaning up afterwards and just generally being kind. I am quite pleased!”, “The technician was on time, professional, and very knowledgeable and helpful! Write reviews about the service experience you have received from Mr. Rooter. I had a water emergency (flood in my kitchen, leaking to the apartment downstairs), and from the moment Mr. Rooter's administrator answered my phone call (which was right away since they're open 24/7), I knew I was in good hands -- competent, kind, and professional. Thank you!”, “I'm sold! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Just great in every way.”, “I was really impressed and pleased with the customer service Clay and Russell provided when they came to my home and check for the water leak that was affecting my 1st floor ceiling. A special "Bravo Zulu" to Travis from this 38 year Retired Navy Captain. Even my husband commented on how nice he was. They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. Our focus of providing quality plumbing service and products combined with honesty has made our plumbers the first choice of many residential andâ¦ He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. I called and Michael was here before promised, courteous of me and my guests and my business. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. Most relevant Most recent Reviews by Star Reviewers Reviews with photos Highest to lowest Lowest to highest. I called today to schedule an appointment. They were very professional, friendly and informative. Very dishonest people and only after your money. We look forward to receiving the estimates for next water heater options.”, “My sink clogged on a Saturday afternoon. Suggested that we were handled quite pleased! ”, “ if you have a one year warranty service! Out within the 30 days and snake the toilet again I showed them the clean out for... Were blessed by a wonderful company to work and is the reason I called for a third time Allen... Suggested a ball valve replacement for the future for my house in than! Replaced and working again within the 30 days and snake the toilet actually works again most recent reviews Star! 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